IT Operations

Technology solutions to help you grow

Entrust with us your ITOps, one of the core functions of ITSM. IT Operations is about maintaining routine tasks and other activities that maintain the infrastructure for other services. This includes maintaining and updating the networking and computing hardware. We keep your organization’s hardware functioning as designed and ensure that they support the other functions as well as the business processes.

WHAT WE PROVIDE

Mitigating disasters

IT operations plays a key role in the organization's disaster recovery and business continuity plans. We plan, simulate, and try to predict the impact of a disaster event and try to mitigate its effects on the company. In the event of a disaster, ITOps is responsible for resetting the hardware and software configurations at the earliest and costing the least.

Running solutions

This involves preparing the backups, preparing the servers, and managing the IT resources to ensure that the service delivery is up to the mark. We optimize the servers and other hardware to get the maximum efficiency and ensure they’re available as necessary to the different services.

Maintain and manage IT infrastructure

This involves maintaining the hardware and software that keep the IT infrastructure running. ITOps is responsible for setting up the hardware and maintaining the facilities that house them. Included is the managing of the hybrid cloud and the applications deployed on the cloud. We also configure the different components and documenting them.

Evolution of IT infrastructure

We implement the latest technology and practices to improve the efficiency of the IT infrastructure. We upgrade the software and hardware for the organization’s IT to function without a glitch.